Last Updated: June 2026
At Digicane Systems, we strive to provide high-quality AI development, automation, chatbot, software, and technology consulting services. This Refund and Returns Policy outlines the terms and conditions governing refunds, cancellations, and service-related disputes for services purchased through our website.
By engaging our services, you agree to the terms outlined in this policy.
Company Information
Digicane Systems
Registered Office Address:
B-508, T3 NX One, Plot No. 17, Techzone IV, Amrapali Dream Valley, Greater Noida, Uttar Pradesh – 201306, India
Phone:
+91 9354 320121
Email:
Sales@digicanesystems.com
Nature of Services
Digicane Systems provides digital and technology-based services, including but not limited to:
- AI Chatbot Development
- Generative AI Development
- AI Automation Solutions
- Custom Software Development
- Web Application Development
- Mobile Application Development
- Technology Consulting
- Cloud-Based Solutions
- Digital Transformation Services
- Ongoing Maintenance and Support
As these services involve intellectual effort, customized development, consultation, and digital deliverables, they are not eligible for traditional returns applicable to physical products.
Refund Eligibility
A refund may be considered under the following circumstances:
- Payment was made in duplicate.
- An incorrect amount was charged due to a billing error.
- The project has not yet commenced.
- Digicane Systems is unable to deliver the agreed service due to internal limitations.
- A refund request is approved after review by our management team.
All refund requests are evaluated individually based on project scope, work completed, and contractual obligations.
Non-Refundable Services
Refunds will generally not be granted under the following conditions:
- Project planning, consultation, or discovery sessions have been completed.
- Development work has already started.
- Custom software, AI models, automation workflows, or chatbot solutions have been partially or fully developed.
- Project milestones have been delivered and approved.
- Delays occur due to the client’s failure to provide required information, approvals, or feedback.
- The client changes project requirements after work commencement.
- The service has been delivered according to agreed specifications.
Because our services are customized and tailored to individual business requirements, completed work cannot be returned or exchanged.
Project Cancellation Policy
Clients may request cancellation by submitting a written request via email.
Before Project Commencement
If cancellation is requested before work begins, the client may be eligible for a full or partial refund after deducting applicable administrative, payment gateway, or transaction fees.
After Project Commencement
If work has already started, any refund will be determined based on:
- Work completed to date
- Resources allocated
- Development hours utilized
- Third-party expenses incurred
- Project management costs
Digicane Systems reserves the right to retain payment corresponding to completed work and incurred expenses.
Subscription and Recurring Services
For recurring services such as:
- Website Maintenance
- AI Model Monitoring
- Technical Support Plans
- Hosting Management
- Managed Services
Clients may cancel future renewals at any time by contacting our team.
However:
- Current billing cycle payments are non-refundable.
- Services will remain active until the end of the paid subscription period.
- No prorated refunds will be provided unless otherwise agreed in writing.
Refund Request Procedure
To request a refund, please email us with the following information:
- Full Name
- Company Name (if applicable)
- Contact Number
- Email Address
- Invoice or Payment Reference Number
- Service Purchased
- Detailed Reason for Refund Request
Refund requests should be sent to:
Email: Sales@digicanesystems.com
Our team will review the request and respond within 7-10 business days.
Refund Processing
If a refund is approved:
- Refunds will be processed through the original payment method whenever possible.
- Processing times may vary depending on banks, payment gateways, and financial institutions.
- Payment gateway charges, processing fees, and applicable taxes may be deducted where legally permitted.
Limitation of Liability
Digicane Systems’ maximum liability shall be limited to the amount paid by the client for the specific service in dispute.
Under no circumstances shall Digicane Systems be liable for:
- Loss of profits
- Business interruption
- Indirect damages
- Consequential losses
- Data loss resulting from third-party systems or client actions
Policy Modifications
Digicane Systems reserves the right to update, modify, or replace this Refund and Returns Policy at any time without prior notice. Changes become effective immediately upon publication on our website.
We encourage users to review this policy periodically to stay informed about our current practices.
Contact Us
For any questions regarding refunds, cancellations, payments, or this policy, please contact us:
Digicane Systems
Address:
B-508, T3 NX One, Plot No. 17, Techzone IV, Amrapali Dream Valley, Greater Noida, Uttar Pradesh – 201306, India
Phone:
+91 9354 320121
Email:
Sales@digicanesystems.com
By using our services and making payments through our website, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.